How can leaders encourage customer experience team members to take ownership of their work and strive for excellence, while also fostering a collaborative and supportive team environment?

Leaders can encourage customer experience team members to take ownership of their work by setting clear expectations, providing regular feedback and recognition for their achievements. They can also empower team members by giving them autonomy to make decisions and solve problems on their own. To foster a collaborative and supportive team environment, leaders should encourage open communication, promote teamwork and create opportunities for team members to share knowledge and learn from each other. By creating a culture of trust, respect, and continuous improvement, leaders can inspire team members to strive for excellence while working together towards common goals.