How can organizations encourage frontline employees to actively participate in the feedback process and leverage their collective insights to drive positive change within the company?

Organizations can encourage frontline employees to actively participate in the feedback process by creating a culture of open communication and transparency. This can be achieved by providing regular opportunities for employees to share their ideas and concerns, and by actively listening to their feedback. Additionally, organizations can demonstrate the value of frontline employees' insights by implementing changes based on their feedback and recognizing their contributions. By empowering frontline employees to be part of the decision-making process and showing that their feedback is valued, organizations can leverage their collective insights to drive positive change within the company.