How can organizations encourage new employees to personally invest in the customer experience goals of the company and develop a strong emotional connection to them?

Organizations can encourage new employees to personally invest in customer experience goals by clearly communicating the importance of customer satisfaction and the impact it has on the success of the business. Providing training and development opportunities that focus on customer service skills and emphasizing the value of building strong relationships with customers can also help employees develop a strong emotional connection to customer experience goals. Recognizing and rewarding employees who demonstrate a commitment to delivering exceptional customer service can further motivate them to invest in the company's customer experience goals.