How can leaders encourage their employees to actively seek out feedback from customers in order to continuously improve their customer-centric approach and enhance overall satisfaction?

Leaders can encourage their employees to actively seek out feedback from customers by setting clear expectations and goals around customer feedback. They can provide training and resources to help employees understand the importance of customer feedback and how to effectively gather it. Leaders can also create a culture that values and rewards employees for seeking out feedback and implementing changes based on that feedback. Additionally, leaders can lead by example by actively seeking out feedback themselves and demonstrating the impact it can have on improving customer satisfaction.