How can organizations encourage CX ambassadors to think outside the box and innovate while still maintaining alignment with company values and goals?

Organizations can encourage CX ambassadors to think outside the box and innovate by fostering a culture of creativity and experimentation. This can be done through regular brainstorming sessions, training on design thinking methodologies, and providing opportunities for cross-functional collaboration. Additionally, organizations can set clear guidelines and parameters for innovation that align with company values and goals, ensuring that any new ideas or initiatives are in line with the overall strategic direction of the organization. Finally, recognizing and rewarding employees who demonstrate innovative thinking and successfully implement new ideas can further incentivize CX ambassadors to think creatively while staying aligned with company values and goals.