How can organizations effectively encourage and reward employees for going above and beyond in championing the customer experience, beyond simply meeting KPIs and adhering to guidelines?

Organizations can effectively encourage and reward employees for championing the customer experience by creating a culture that values exceptional customer service. This can be done through recognition programs, bonuses, and promotions for those who consistently go above and beyond. Providing opportunities for professional development and training in customer service skills can also motivate employees to excel in this area. Additionally, soliciting feedback from customers and incorporating positive feedback into performance evaluations can reinforce the importance of delivering exceptional customer experiences.