How can leaders empower their team to proactively identify and address customer pain points in order to enhance overall customer experience and drive business growth?

Leaders can empower their team by fostering a culture of open communication and collaboration, encouraging team members to actively listen to customer feedback and suggestions. They can provide training and resources to help team members develop problem-solving skills and think creatively about addressing customer pain points. By setting clear goals and expectations, leaders can motivate their team to take initiative in identifying and resolving issues that impact customer experience, ultimately driving business growth through improved customer satisfaction and loyalty.