How can leaders effectively empower their teams to embrace a culture of creativity and risk-taking in order to drive innovation and enhance the overall customer experience?

Leaders can empower their teams by creating a safe space for experimentation and failure, encouraging open communication and collaboration, and providing resources and support for creative ideas. They should lead by example by taking risks themselves and demonstrating a willingness to try new approaches. By fostering a culture of creativity and risk-taking, teams will feel empowered to think outside the box, innovate, and ultimately enhance the overall customer experience.