How can companies encourage and empower frontline employees to proactively seek out and utilize customer feedback in real-time to enhance their own training and development?

Companies can encourage and empower frontline employees to proactively seek out and utilize customer feedback by providing training on how to effectively gather and analyze feedback. They can also create a culture that values and rewards employees for actively seeking and implementing customer feedback. Additionally, companies can provide tools and technology that make it easy for frontline employees to collect and act on feedback in real-time. By involving frontline employees in the feedback process and showing them the impact their actions have on customer satisfaction, companies can motivate them to continuously improve their training and development.