How can businesses ensure that employees are not only trained based on customer feedback, but also empowered to actively seek out and implement feedback in real-time to enhance their skills and ultimately improve customer satisfaction?

Businesses can ensure that employees are trained based on customer feedback by incorporating feedback into their training programs. This can be done by regularly updating training materials and providing opportunities for employees to practice skills based on feedback. Additionally, businesses can empower employees to actively seek out and implement feedback by fostering a culture of continuous improvement and providing tools and resources for employees to gather and act on feedback in real-time. By creating a supportive environment where feedback is valued and acted upon, businesses can help employees enhance their skills and ultimately improve customer satisfaction.