How can companies effectively empower and support their employees to become successful CX ambassadors in order to positively impact customer satisfaction and loyalty?

Companies can empower and support their employees to become successful CX ambassadors by providing comprehensive training on customer service skills and company values. They can also encourage open communication and feedback between employees and management to ensure that employees feel heard and valued. Additionally, companies can recognize and reward employees who consistently deliver exceptional customer experiences, which can motivate them to continue providing outstanding service. By fostering a positive work culture that prioritizes customer satisfaction and loyalty, companies can create a team of dedicated CX ambassadors who are committed to delivering exceptional service and building strong customer relationships.