How can leaders effectively empower employees to take ownership of the customer experience and become advocates for exceptional service within the organization?

Leaders can empower employees to take ownership of the customer experience by providing clear expectations, training, and support. They can also create a culture that values and rewards exceptional service, and encourage open communication and feedback. By setting a positive example themselves and recognizing and celebrating employees who go above and beyond for customers, leaders can inspire their team to become advocates for exceptional service within the organization.