How can companies effectively empower their employees to take ownership of their customer interactions and go above and beyond in providing exceptional service, beyond the basic skills learned in customer experience training programs?

Companies can empower their employees by fostering a culture of autonomy and trust, allowing them to make decisions on their own. Providing regular feedback and recognition for exceptional customer service can also motivate employees to go above and beyond. Encouraging open communication and collaboration among team members can help employees feel supported in their efforts to provide exceptional service. Additionally, offering opportunities for ongoing learning and development can help employees continually improve their skills and exceed customer expectations.