In what ways can companies create a system for continuous improvement in empowering employees to take ownership and responsibility, in order to sustain a culture of exceptional customer experience over time?

Companies can create a system for continuous improvement by providing ongoing training and development opportunities for employees to enhance their skills and knowledge. They can also establish clear goals and expectations, as well as regular feedback mechanisms to track progress and address any issues. Additionally, companies can foster a culture of trust and empowerment by giving employees the autonomy to make decisions and take ownership of their work. By consistently reinforcing the importance of customer experience and recognizing and rewarding employees for their contributions, companies can sustain a culture of exceptional customer experience over time.