How can companies empower employees across different CX-related roles to take ownership of their collaboration efforts and drive continuous improvement in understanding and communication within the organization?

Companies can empower employees across different CX-related roles by fostering a culture of collaboration and open communication. This can be achieved through regular team meetings, training sessions, and workshops that focus on the importance of collaboration in achieving organizational goals. Providing employees with the necessary tools and resources to effectively communicate and share information will also empower them to take ownership of their collaboration efforts. Additionally, recognizing and rewarding employees who demonstrate a commitment to collaboration and continuous improvement can further motivate them to drive positive change within the organization.