How can companies ensure that their employees feel empowered to take ownership of the customer experience without feeling overwhelmed or micromanaged?

Companies can ensure that their employees feel empowered to take ownership of the customer experience by providing clear guidelines and expectations, fostering a culture of trust and open communication, and offering support and resources to help them succeed. It is important for companies to give employees the autonomy to make decisions and take initiative, while also providing feedback and guidance when needed. By creating a supportive and empowering work environment, employees will feel motivated to take ownership of the customer experience without feeling overwhelmed or micromanaged.