How can leaders ensure that employees at all levels of the organization are empowered to contribute innovative ideas and actively participate in the continuous improvement process to enhance the overall Customer Experience strategy?

Leaders can ensure that employees at all levels are empowered to contribute innovative ideas by creating a culture that values and rewards creativity, providing training and resources for employees to develop their skills, and fostering open communication channels for idea sharing. Additionally, leaders can establish cross-functional teams to encourage collaboration and diverse perspectives, and regularly seek feedback from employees to understand their needs and challenges in the continuous improvement process. By actively involving employees in decision-making and recognizing their contributions, leaders can motivate them to actively participate in enhancing the overall Customer Experience strategy.