How can leaders empower employees at all levels to take ownership of customer satisfaction, and what strategies can be implemented to ensure a consistent and exceptional customer experience across the organization?

Leaders can empower employees by fostering a culture of accountability and providing them with the necessary tools and resources to deliver exceptional customer service. This can be achieved through regular training, clear communication of expectations, and recognition of outstanding performance. Strategies such as setting clear customer service standards, providing ongoing feedback and coaching, and implementing a system for gathering and acting on customer feedback can help ensure a consistent and exceptional customer experience across the organization. Additionally, leaders should lead by example and demonstrate a commitment to prioritizing customer satisfaction in all aspects of the business.