How can companies ensure that their employees are effectively trained and empowered to act as CX ambassadors in order to positively impact customer experience and loyalty?

Companies can ensure that their employees are effectively trained and empowered to act as CX ambassadors by providing comprehensive training on customer service skills, product knowledge, and company values. They can also empower employees by giving them the autonomy to make decisions that benefit the customer and by recognizing and rewarding exceptional customer service. Regular feedback and coaching sessions can help employees improve their skills and stay motivated to deliver excellent customer experiences. Additionally, creating a positive and supportive work environment where employees feel valued and engaged can also help in fostering a customer-centric culture.