How can implementing a 'Customer Experience Ambassador' program within an organization not only empower employees but also foster a customer-centric mindset across all departments?

Implementing a Customer Experience Ambassador program within an organization can empower employees by giving them a sense of ownership and responsibility for delivering exceptional customer service. This program can also foster a customer-centric mindset across all departments by promoting a culture of putting the customer first in all interactions. By having designated ambassadors who are trained to prioritize customer satisfaction, employees in different departments can learn from their example and strive to emulate their customer-focused approach. This can lead to improved communication, collaboration, and overall customer experience throughout the organization.