How can companies empower their CX ambassadors to actively promote equality and belonging in the workplace, and what innovative approaches can be taken to measure the success of diversity and inclusion efforts beyond traditional metrics?

Companies can empower their CX ambassadors to actively promote equality and belonging in the workplace by providing them with training on diversity and inclusion, encouraging open dialogue, and creating a safe space for sharing ideas and concerns. Innovative approaches to measure the success of diversity and inclusion efforts beyond traditional metrics include conducting regular surveys to gather feedback from employees, implementing diversity scorecards to track progress, and utilizing data analytics to identify areas for improvement and measure the impact of initiatives on employee engagement and retention.