How can organizations ensure that empowering their CX ambassadors to make autonomous decisions is sustained over time and continues to positively impact customer satisfaction and loyalty?

Organizations can ensure that empowering their CX ambassadors to make autonomous decisions is sustained over time by providing ongoing training and support to build their skills and confidence. Additionally, setting clear guidelines and boundaries for decision-making can help ensure consistency and alignment with organizational goals. Regular feedback and recognition for good decision-making can also motivate CX ambassadors to continue making positive impacts on customer satisfaction and loyalty. Finally, fostering a culture of trust and empowerment within the organization can help ensure that autonomy is valued and supported at all levels.