How can organizations ensure that empowering CX ambassadors with autonomy leads to sustainable improvements in the overall customer experience over time?
Organizations can ensure that empowering CX ambassadors with autonomy leads to sustainable improvements in the overall customer experience over time by providing clear goals and objectives for the ambassadors to work towards. They can also offer ongoing training and support to help ambassadors make informed decisions and handle customer interactions effectively. Additionally, organizations should regularly collect and analyze feedback from customers and ambassadors to identify areas for improvement and make adjustments as needed. By fostering a culture of trust and accountability, organizations can empower CX ambassadors to take ownership of their roles and drive continuous improvement in the customer experience.
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