How can companies effectively empower their CX Ambassadors to go above and beyond in delivering exceptional customer experiences, and what role does company culture play in fostering a customer-centric mindset among employees?

Companies can empower their CX Ambassadors by providing them with training, resources, and autonomy to make decisions that benefit the customer. Company culture plays a crucial role in fostering a customer-centric mindset among employees by setting the tone for how customer interactions are valued and prioritized. A culture that encourages empathy, collaboration, and continuous improvement can motivate employees to go above and beyond in delivering exceptional customer experiences. By recognizing and rewarding employees who exemplify customer-centric values, companies can further reinforce a culture that prioritizes customer satisfaction.