How can organizations ensure that their CX ambassadors are consistently empowered and held accountable in order to maintain and improve customer satisfaction and loyalty over time?

Organizations can ensure that their CX ambassadors are consistently empowered by providing them with ongoing training and resources to enhance their skills and knowledge. They should also establish clear goals and expectations for their ambassadors, and regularly communicate feedback and recognition for their efforts. To hold them accountable, organizations can implement performance metrics and KPIs to track their impact on customer satisfaction and loyalty. Additionally, creating a culture of accountability and recognition within the organization can help motivate ambassadors to consistently deliver exceptional customer experiences.