How can organizations ensure that their innovative strategies not only empower CX ambassadors but also align with the company's overall goals and values, ultimately leading to a more cohesive and impactful customer experience strategy?

Organizations can ensure that their innovative strategies empower CX ambassadors by involving them in the strategy development process, providing training and support to enhance their skills and knowledge. To ensure alignment with the company's overall goals and values, organizations should clearly communicate the purpose and objectives of the innovative strategies to all employees and ensure they are integrated into the company culture. By creating a strong connection between the innovative strategies and the company's goals and values, organizations can ensure a more cohesive and impactful customer experience strategy that resonates with both employees and customers.