How can businesses effectively empower customers to become more self-reliant and adept at problem-solving, ultimately leading to a more seamless and satisfying customer experience?

Businesses can empower customers by providing easily accessible self-service options such as FAQs, tutorials, and troubleshooting guides. They can also offer personalized support through chatbots or customer service representatives to guide customers through problem-solving. By actively listening to customer feedback and implementing improvements based on their suggestions, businesses can empower customers to feel more confident in resolving issues independently. This approach ultimately leads to a more seamless and satisfying customer experience, as customers feel in control and valued in their interactions with the business.