How can organizations ensure that customer experience ambassadors feel empowered and valued, while also holding them accountable for their actions and decisions?

Organizations can ensure that customer experience ambassadors feel empowered and valued by providing them with clear goals and objectives, offering opportunities for training and development, and recognizing their contributions through rewards and incentives. At the same time, holding them accountable for their actions and decisions can be achieved by establishing clear performance metrics, conducting regular performance evaluations, and providing constructive feedback and support when needed. By striking a balance between empowerment and accountability, organizations can create a positive and productive environment for their customer experience ambassadors.