What role does employee recognition play in enhancing CX competence and maintaining exceptional customer experiences within an organization?

Employee recognition plays a crucial role in enhancing CX competence as it motivates employees to deliver exceptional customer experiences. Recognizing and rewarding employees for their efforts boosts morale, increases engagement, and fosters a positive work culture. This, in turn, leads to improved customer satisfaction and loyalty, ultimately contributing to the organization's overall success in delivering outstanding customer experiences.

Keywords

employee recognition CX competence customer experiences morale customer satisfaction

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