In what ways can companies incentivize employees to actively participate in training programs and apply their new knowledge and skills to improve customer experience?

Companies can incentivize employees to actively participate in training programs and apply their new knowledge and skills to improve customer experience by offering rewards such as bonuses, promotions, or recognition for successful implementation of learned skills. Providing opportunities for career development and advancement based on training participation and performance can also motivate employees to engage in training programs. Additionally, creating a supportive and encouraging work culture that values continuous learning and growth can foster a sense of ownership and commitment among employees towards applying their new skills to enhance customer experience.