How can companies effectively incorporate empathy training into the onboarding process for new hires in CX-relevant roles to ensure a customer-centric approach from day one?

Companies can effectively incorporate empathy training into the onboarding process for new hires in CX-relevant roles by including interactive workshops, role-playing exercises, and real-life customer scenarios. These training sessions should emphasize the importance of understanding and connecting with customers on an emotional level to deliver exceptional service. Additionally, incorporating empathy training into the onboarding process helps new hires develop the skills and mindset needed to adopt a customer-centric approach from their first day on the job. By providing ongoing support and reinforcement of empathetic behaviors, companies can ensure that new hires are equipped to prioritize customer needs and deliver positive experiences consistently.