In what ways can companies ensure that empathy training in their customer experience teams is not just a one-time event, but an ongoing practice that becomes ingrained in the company culture to continuously improve customer satisfaction and loyalty?

Companies can ensure that empathy training in their customer experience teams is not just a one-time event by incorporating it into regular training and development programs. They can also create a culture of empathy by recognizing and rewarding employees who demonstrate empathy in their interactions with customers. Additionally, companies can provide ongoing support and resources for employees to continue practicing empathy, such as regular feedback sessions and coaching. By making empathy a core value of the company and integrating it into all aspects of the business, companies can ensure that it becomes ingrained in the company culture and leads to continuous improvement in customer satisfaction and loyalty.