How can companies ensure that empathy training for customer experience teams is not just a one-time initiative, but an ongoing practice that becomes ingrained in the company culture?

Companies can ensure that empathy training for customer experience teams becomes ingrained in the company culture by incorporating it into regular training and development programs. They can also create a feedback loop where employees can share their experiences and challenges in applying empathy in their interactions with customers. Additionally, companies can recognize and reward employees who demonstrate empathy in their customer interactions, reinforcing the importance of this skill. Lastly, leadership should lead by example by demonstrating empathy in their own interactions with employees and customers, setting a positive tone for the entire organization.