How can companies ensure that empathy training results in tangible changes in employee behavior and not just a temporary shift in attitudes?

Companies can ensure that empathy training leads to tangible changes in employee behavior by incorporating follow-up assessments to measure the impact of the training over time. They can also provide ongoing support and resources for employees to practice and apply empathy skills in their daily interactions. Additionally, companies can integrate empathy into their performance evaluation criteria to reinforce the importance of empathy in the workplace. Finally, fostering a culture of empathy from top leadership down can help sustain the changes in employee behavior beyond just a temporary shift in attitudes.