How can businesses effectively incorporate empathy and active listening training into their customer service teams to ensure long-term improvements in customer satisfaction and loyalty?

Businesses can effectively incorporate empathy and active listening training into their customer service teams by providing regular training sessions that focus on these skills. They can also incorporate role-playing exercises to help employees practice empathy and active listening in real-life scenarios. Additionally, businesses can provide ongoing feedback and coaching to reinforce these skills and encourage employees to use them consistently. By prioritizing empathy and active listening in customer interactions, businesses can improve customer satisfaction and loyalty in the long term.