How can businesses incorporate emotional intelligence training into their customer service teams' onboarding process to ensure they are equipped to empathize with customers from day one?

Businesses can incorporate emotional intelligence training into their customer service teams' onboarding process by including modules on active listening, empathy, and conflict resolution. Role-playing exercises can help new hires practice responding to various customer scenarios with emotional intelligence. Providing ongoing support and feedback from managers can reinforce the importance of emotional intelligence in customer interactions. Additionally, integrating emotional intelligence assessments into the hiring process can help identify candidates who are naturally empathetic and emotionally intelligent.