How can companies ensure that internal CX storytelling is effectively embedded into their organizational structure and values to create a lasting impact on employee engagement and company culture?

Companies can ensure that internal CX storytelling is effectively embedded into their organizational structure and values by incorporating it into their onboarding and training processes. They can also create regular communication channels, such as newsletters or team meetings, to share customer stories and successes. Additionally, leaders should lead by example by sharing their own experiences and emphasizing the importance of customer-centric values. Finally, companies can incentivize and recognize employees who embody the desired CX values in their daily work, reinforcing the importance of storytelling in shaping company culture.