How can CX ambassadors effectively communicate the importance of customer feedback and its role in driving innovation to all levels of the organization, from frontline employees to senior leadership?

CX ambassadors can effectively communicate the importance of customer feedback by providing concrete examples of how it has led to successful innovations in the past. They can also highlight the impact of customer feedback on improving customer satisfaction and loyalty. Using data and metrics to demonstrate the correlation between customer feedback and business outcomes can also help emphasize its importance. Additionally, involving frontline employees in the feedback collection and analysis process can help them see the value of customer feedback firsthand and encourage buy-in from all levels of the organization.