How can companies ensure that their training and development programs not only improve employee knowledge and skills, but also create a lasting impact on customer satisfaction and overall company culture?

Companies can ensure that their training and development programs have a lasting impact on customer satisfaction and company culture by aligning them with the organization's values and goals. This involves incorporating customer service and cultural values into the training curriculum. Additionally, companies can measure the effectiveness of their programs through feedback from employees and customers, as well as tracking key performance indicators related to customer satisfaction. Finally, ongoing reinforcement and support from leadership is essential to ensure that the training and development initiatives are integrated into daily operations and become ingrained in the company's culture.