How can businesses ensure that their customer service teams are effectively trained to utilize advanced technology and data analytics while still maintaining a personal connection with customers during interactions?

Businesses can ensure that their customer service teams are effectively trained by providing comprehensive training programs that focus on both technical skills and soft skills. This training should include hands-on practice with advanced technology and data analytics tools. Additionally, businesses can encourage their customer service teams to personalize interactions with customers by emphasizing the importance of empathy, active listening, and problem-solving. Regular feedback and coaching sessions can also help employees improve their communication skills and maintain a personal connection with customers.