How can companies ensure that their employees are effectively trained and equipped to serve as CX ambassadors, and what strategies can be implemented to continuously improve their performance in enhancing customer experiences?

Companies can ensure that their employees are effectively trained by providing comprehensive training programs that focus on customer service skills, product knowledge, and communication techniques. They can also equip employees with the necessary tools and resources to effectively address customer needs. To continuously improve their performance in enhancing customer experiences, companies can implement regular feedback sessions, performance evaluations, and ongoing training opportunities. Additionally, creating a supportive and positive work environment that values employee feedback and encourages teamwork can also help employees excel in their roles as CX ambassadors.