How can leaders ensure that new employees are effectively trained and coached to develop a strong emotional connection to Customer Experience goals, leading to improved overall customer satisfaction?

Leaders can ensure that new employees are effectively trained and coached by providing comprehensive training programs that emphasize the importance of customer experience goals. They can also assign mentors to guide new employees and provide ongoing feedback and support. Leaders should lead by example and demonstrate a strong emotional connection to customer experience goals themselves, inspiring new employees to do the same. Regular communication and reinforcement of customer experience goals throughout the organization can help to build a culture that prioritizes customer satisfaction.