How can organizations ensure that their onboarding process effectively instills a sense of purpose and alignment with the company's CX goals in new employees?

Organizations can ensure that their onboarding process effectively instills a sense of purpose and alignment with the company's CX goals in new employees by clearly communicating the company's mission, values, and customer experience objectives. Providing training and resources that emphasize the importance of customer satisfaction and how each employee contributes to achieving those goals. Encouraging open communication and feedback from new employees to ensure they understand their role in delivering a positive customer experience. Continuously reinforcing the company's CX goals through regular performance evaluations and recognition of employees who exemplify those values.