How can companies ensure that their internal CX communication strategies are effectively reaching all levels of employees, from entry-level staff to upper management, in order to create a cohesive and unified work culture?

Companies can ensure their internal CX communication strategies reach all levels of employees by utilizing multiple channels such as email, intranet, meetings, and newsletters to cater to different preferences. They should also provide regular training and workshops to ensure all employees understand the importance of CX and how it aligns with the overall business goals. Additionally, leaders should actively communicate the company's CX vision and values to inspire and motivate employees at all levels to participate in creating a cohesive work culture. Regular feedback mechanisms should be in place to gather insights from employees on the effectiveness of communication strategies and make necessary adjustments to improve engagement and understanding.