How can companies effectively incorporate diversity and inclusion training into their ongoing employee development programs to ensure long-term cultural competence within their customer experience team and sustainably improve customer satisfaction and loyalty?

Companies can effectively incorporate diversity and inclusion training into their ongoing employee development programs by making it a core part of their training curriculum and ensuring that it is regularly updated to reflect changing norms and best practices. They can also provide resources and support for employees to continue learning and growing in this area, such as workshops, mentorship programs, and access to diverse perspectives. By fostering a culture of inclusivity and diversity within the organization, companies can create a more empathetic and understanding customer experience team that is better equipped to meet the needs of a diverse customer base, ultimately leading to improved customer satisfaction and loyalty in the long term.