How can companies ensure that their CX training programs are not only effective in improving customer satisfaction levels, but also in fostering long-term loyalty and advocacy among customers?

Companies can ensure that their CX training programs are effective by focusing on consistently delivering exceptional customer service, providing ongoing training and support to employees, and collecting feedback from customers to make continuous improvements. Additionally, companies should align their training programs with their brand values and customer expectations to ensure that employees are equipped to deliver a consistent and positive experience. Finally, companies can foster long-term loyalty and advocacy among customers by rewarding and recognizing employees for their exceptional customer service efforts, and by creating personalized experiences that exceed customer expectations.