How can companies ensure that their "CX-Hero of the Month" program is truly effective in not only increasing customer loyalty and satisfaction levels, but also in fostering a positive company culture and employee engagement?

Companies can ensure the effectiveness of their "CX-Hero of the Month" program by setting clear criteria for selecting winners based on exceptional customer service experiences. Recognition should be visible and celebrated across the organization to foster a positive company culture. Involving employees in the nomination and selection process can increase engagement and motivation. Additionally, providing rewards or incentives for winners can further motivate employees to deliver outstanding customer service. Regularly evaluating the impact of the program on customer loyalty, satisfaction levels, and employee engagement will help ensure its ongoing success.