How can a CX Ambassador utilize active listening and problem-solving skills to effectively address customer concerns while still maintaining a high level of emotional intelligence and empathy in their interactions?

A CX Ambassador can utilize active listening by fully focusing on the customer's concerns, asking clarifying questions, and summarizing to ensure understanding. Problem-solving skills can be used to identify root causes of issues, propose solutions, and follow up to ensure resolution. Maintaining a high level of emotional intelligence involves staying calm, showing empathy, and adjusting communication style to match the customer's emotions. By combining active listening, problem-solving, and emotional intelligence, a CX Ambassador can effectively address customer concerns while building trust and loyalty.