How can companies ensure that their customer service training programs are effectively instilling core values in employees, rather than just checking off boxes or going through the motions?

Companies can ensure that their customer service training programs effectively instill core values in employees by incorporating real-life scenarios and examples that demonstrate the importance of these values. Providing ongoing support and reinforcement through regular coaching and feedback sessions can also help employees understand and internalize the core values. Additionally, incorporating interactive and engaging training methods, such as role-playing exercises and group discussions, can help employees connect with the values on a deeper level. Finally, aligning the training programs with the company's overall mission and goals can help employees see the relevance and importance of embodying these core values in their daily interactions with customers.