How can organizations effectively communicate and reinforce the importance of emotional connection to CX goals for new employees in a remote work environment?

Organizations can effectively communicate the importance of emotional connection to CX goals for new employees in a remote work environment by incorporating it into their onboarding process through virtual training sessions and materials. They can also create opportunities for new employees to interact with existing team members and leaders through virtual team-building activities and regular check-ins. Additionally, organizations can provide resources and tools for new employees to understand the impact of emotional connection on customer experience and encourage open communication channels for feedback and support.